Our front-line teams are composed of individuals who have extensive experience in the outsourcing industry and are tailor-fitted to meet your industry requirements to deliver exceptional results. Our goal is to build a partnership based in trust and confidence and we know that we can achieve it because we have the most efficient team to support our clients.
We at Onedot Ltd aim for efficiency at all times. To maintain competency and ensure the best results from every individual team member at any given time, your team will be allotted one to two hours per week with the Manager to discuss performance, strengths and areas of opportunity for each member. With this we can also monitor the team’s activities.
Since we aim for efficiency and excellence, we empower our employees by letting them submit their own productivity report to the manager on a daily basis. This will help them be more responsible and accountable for their individual task. We will base competency with these reports which will be validated by the manager and will be the basis for feedback to you as the client. This practice creates a way of monitoring the team’s activities and creates a feeling of being responsible and accountable for your company and a feeling of being part of your team.
Our front-liners are backed by a strong support coming from the management team. Onedot Ltd has formed a management team of seasoned outsourcing experts who have contributed for the growth of the companies they have formerly worked for. The diversity of experiences the management team has solidifies the uniqueness of Onedot Ltd as a company. Experiences range from customer service, sales, technical support, data entry, lead generation, database administration, and many other forms of back office processes that have been outsourced by large companies.
Our management team encourages open communication among each team member which creates an atmosphere of strong teamwork. The team is also transparent in all its actions and undertakings which have become Onedot Ltd’s advantage in gaining trust and confidence of our current clients. Backed by a vast industry experience, our managers are experts in developing and motivating your team to ensure excellence and delivery of exceptional results.